Delete your account

Delete your ScentClub account

This page applies to the ScentClub website and the ScentClub Android and iPhone apps. You can ask us to delete your account and the personal data we hold about you at any time.

How to request deletion

1. In your account: sign in, open Account, and choose Delete my account.
2. By email: write to support@scentclub.ca from the email address on your account, with the subject "Delete my account". We may ask you to confirm your identity.

What happens next

• We stop all marketing emails to you right away and send you a confirmation.
• If you have a subscription, cancel it from your Subscriptions page, or ask us to. Your subscription calendar, preferences, notification registration and login sessions are then deleted automatically about 7 days after the cancellation.
• Your chat conversations with our assistant are deleted as part of your request.

What we keep

We keep order and invoice records on your customer record, because we are required to for tax and accounting. Shopify, our payment processor, also keeps its own records under its privacy policy.

Questions? Email support@scentclub.ca.